Shipping policy

Everything on TCGBOX is in stock, in our hands, and packed here in Hampshire, so orders go out fast. We post six days a week, Monday to Saturday.

Dispatch times

Order before 2pm (Mon-Sat) and your parcel is packed and posted the same day. Orders placed after 2pm go out on the next posting day. We do not post on Sundays or UK bank holidays.

You will get a confirmation email the moment your order is placed, and a second email with your tracking number as soon as it is on its way.

Delivery options (UK)

Standard - Royal Mail Tracked 48: from £2.95, estimated 3-5 business days. Standard postage is worked out by the weight of your order, so you only pay for the packaging you actually need: £2.95 for single packs (up to 10 packs), £3.95 for 1-2 booster boxes, and £5.49 for 3-6 booster boxes bought together.

Express - Royal Mail Tracked 24: £6.99, estimated 1-2 business days.

Both services are fully tracked door to door. Delivery estimates run from the day your parcel is posted, not the day you order.

Packaging

Sealed product is packed to arrive in the condition it left us: protected, padded, and posted in plain, unbranded outer packaging so nobody can tell what is inside.

Where we ship

We currently ship within the United Kingdom only. International shipping is coming soon - join our email list and you will be the first to know.

Tracking your order

Your tracking number is emailed to you when your parcel is dispatched, and you can follow it at royalmail.com/track-your-item. Please allow up to 24 hours for tracking to update after dispatch.

Delays, missing and damaged parcels

Once a parcel is with Royal Mail, delivery timing is in their hands. Royal Mail do not treat an item as lost until it is 10 working days past its due date. After that, get in touch and we will open a claim and sort you out with a replacement or refund.

If your order arrives damaged, email us within 48 hours of delivery with photos of the parcel and the item, and we will put it right.

Please double-check your delivery address at checkout. We cannot be held responsible for parcels sent to an incorrect or incomplete address, though if you spot a mistake before 2pm we will do our best to catch it.

Questions?

Email us any time at matt_addison@hotmail.co.uk - we answer quickly and we are happy to help.